Privacy Policy

1. INTRODUCTION

bigwin69 ("bigwin69," "we," "us," or "our") operates the online gaming platform accessible at bigwin69.one (the "Platform"). We are committed to protecting the privacy and personal data of all users who access or use our Platform, including registered players and visitors from across the Philippines.

This Privacy Policy ("Policy") describes how bigwin69 collects, uses, stores, discloses, and protects your personal information when you use our Platform or interact with us in any way. This Policy is incorporated by reference into our Terms & Conditions and should be read alongside them.

By registering an account or using the bigwin69 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the Platform.

2. DATA WE COLLECT

2.1 Information You Provide Directly

When you register for a bigwin69 account or use our services, we collect information that you provide to us directly, including:

• Identity data: Full name, date of birth, gender, and nationality.
• Contact data: Email address, mobile number, and residential address (including city, province, and postal code).
• Account credentials: Username and encrypted password.
• Identity verification documents: Government-issued ID (e.g., Philippine passport, driver's license, SSS/GSIS ID, PhilSys ID), proof of address, and selfie photographs submitted for KYC (Know Your Customer) verification.
• Financial data: GCash account details, PayMaya/Maya account details, bank account information (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), and debit card details as required for deposits and withdrawals.
• Communications: Messages, feedback, and support requests you send to bigwin69.

2.2 Information Collected Automatically

When you access the bigwin69 Platform, we automatically collect certain technical and usage data, including:

• IP address and approximate geographic location (city/region level).
• Device type, operating system, browser type and version.
• Pages visited, features used, games played, and session duration.
• Transaction history, including deposits, withdrawals, bets placed, and game results.
• Cookie and tracking data as described in Section 6 of this Policy.

2.3 Information from Third Parties

bigwin69 may receive information about you from third-party service providers, including identity verification agencies, payment processors, and fraud prevention services, to the extent necessary to operate the Platform safely and in compliance with applicable regulations.

3. HOW WE USE YOUR DATA

bigwin69 uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and manage your bigwin69 player account, including verifying your identity and age (21+ requirement).
• Service delivery: To provide you with access to games, process deposits and withdrawals, and deliver the full range of bigwin69 platform features.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, money laundering, and other illegal activities.
• Regulatory compliance: To comply with our obligations under Philippine law, including anti-money laundering (AML) regulations, PAGCOR regulatory requirements, and the Data Privacy Act of 2012.
• Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Responsible gaming: To monitor gaming activity and implement responsible gaming tools, including deposit limits, session reminders, and self-exclusion, where applicable.
• Platform improvement: To analyze usage patterns and improve the functionality, performance, and user experience of the bigwin69 Platform.
• Communications: To send you important account notifications, security alerts, and, where you have opted in, promotional communications about bigwin69 offers and updates.

4. LEGAL BASIS FOR PROCESSING

bigwin69 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 and applicable regulations:

• Contractual necessity: Processing is necessary to perform our contract with you (i.e., to provide the bigwin69 gaming services you have registered for).
• Legal obligation: Processing is required to comply with applicable Philippine laws and regulations, including AML obligations and PAGCOR requirements.
• Legitimate interests: Processing is necessary for our legitimate interests in operating a secure, fair, and commercially viable gaming platform, provided those interests are not overridden by your data protection rights.
• Consent: Where we rely on your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. DATA SHARING & DISCLOSURE

bigwin69 does not sell your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

5.1 Service Providers

We engage trusted third-party service providers to assist in operating the bigwin69 Platform, including payment processors (GCash, PayMaya, banking partners), identity verification providers, IT infrastructure providers, and customer support platforms. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.

5.2 Regulatory and Law Enforcement Authorities

bigwin69 may disclose your personal data to PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), law enforcement agencies, or other government authorities where required by law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of bigwin69's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you via email or a prominent notice on the Platform before your data is transferred and becomes subject to a different privacy policy.

6. COOKIES & TRACKING TECHNOLOGIES

bigwin69 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and analyze usage patterns. The types of cookies we use include:

• Essential cookies: Required for the Platform to function correctly, including maintaining your login session and security tokens. These cannot be disabled without affecting Platform functionality.
• Analytics cookies: Used to collect aggregated, anonymized data about how players use the bigwin69 Platform, helping us identify areas for improvement.
• Preference cookies: Used to remember your settings and preferences, such as language and display options, to personalize your experience.
• Security cookies: Used to detect and prevent fraudulent activity, unauthorized access, and other security threats.

You may control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the bigwin69 Platform. By continuing to use the Platform, you consent to our use of cookies as described in this Policy.

7. DATA RETENTION

bigwin69 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and identity data is retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML and PAGCOR record-keeping requirements.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for a period of three (3) years from the date of the interaction.
• Marketing consent records are retained for as long as necessary to demonstrate compliance with applicable regulations.

Upon expiry of the applicable retention period, bigwin69 will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.

8. DATA SECURITY

bigwin69 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the bigwin69 Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security assessments and penetration testing of Platform infrastructure.
• Two-factor authentication options for player accounts to reduce the risk of unauthorized access.
• Incident response procedures to detect, contain, and notify affected parties of any data breach in accordance with NPC requirements.

9. YOUR DATA RIGHTS

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by bigwin69:

• Right to be informed: You have the right to be informed about how your personal data is collected and processed, as set out in this Policy.
• Right of access: You may request a copy of the personal data bigwin69 holds about you, along with information about how it is being used.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to data portability: You may request that we provide your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer at the contact details provided in Section 12 of this Policy. We will respond to verified requests within thirty (30) days, or such other period as required by applicable law.

10. CHILDREN'S PRIVACY

The bigwin69 Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. bigwin69 does not knowingly collect personal data from individuals under the age of 21.

If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the bigwin69 Platform, please contact us immediately at [email protected].

11. CHANGES TO THIS PRIVACY POLICY

bigwin69 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes to this Policy, we will notify registered players by posting a prominent notice on the Platform or by sending an email to the address associated with your account.

The "Last Updated" date at the top of this Policy indicates when the most recent changes were made. We encourage you to review this Policy periodically to stay informed about how bigwin69 protects your personal data. Your continued use of the Platform following the posting of any changes constitutes your acceptance of the revised Policy.

12. CONTACT US & DATA PROTECTION OFFICER

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by bigwin69, please contact our Data Protection Officer:

We serve players across the Philippines — from Manila, Quezon City, and Makati to Cebu, Davao, Cagayan de Oro, and beyond. Your privacy matters to us wherever you play.